Customer Service Survey Questions + Sample Questionnaire Template

The customer service survey questions template consists of multiple questions that evaluate the level of service that a customer received while interacting with a brand. This survey template was created by industry experts who understand the importance and value that collecting feedback contains and the customer service team is one of the most important factors as of which feedback is to be collected. It is known that it is much more expensive to acquire a customer rather than retain a customer and hence customer feedback is very important. Conducting a customer service survey provides in-depth feedback about customers and their perception of the brand as well as map out areas of the business that need fortifying upon and alternatively also where work is required.

Considering your complete experience with our organization's customer service team, how likely would you be to recommend us to a friend or colleague?
Very Unlikely
Very Likely
Please rate the following aspects of your experience with our customer service representative:
Very Good
Knowledge of the product
Understanding of your issue
Willingness to help
Ability to complete transaction
Offered pertinent advice
Time to address questions
Level of satisfaction with resolution
Out of the following list of attributes, which do you feel the customer service employee possessed? Please select all that apply
Which product or products did you purchase?
Overall, how would you rate the product? 
What was the reason to purchase the product?
How would you rate the overall value of this product?
Please state your likelihood of moving to another vendor for this [PRODUCT]
Any questions or comments:
Thank you for taking the time to complete this survey! Your results will help us serve you better.

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