Free Customer Surveys: Questions & Templates

List Of Customer Survey Templates

Customer Surveys

QuestionPro is the leader in providing end-to-end customer survey templates. These templates are complete with customer survey questions, examples and samples. These templates form excellent samples to form your own questionnaire and begin testing your customer satisfaction and experience based on customer feedback. This customer survey template library is written by experts and include critical customer survey measurement aspects such as product quality, service promptness, staff responsiveness and understanding of customer's concerns. Dive in, pick a template and start creating your own customer surveys.

Customer Satisfaction Surveys

Retail Store Evaluation Survey Template

14 questions

Retail store survey questions to collect customer feedback on various aspects of the store. This sample questionnaire template includes critical store evaluation questions to consumers, such as location, inventory, customer service, merchandise pricing, value for money and overall customer satisfaction. Use this store survey and grow your business with real customer insights.

Customer Satisfaction Surveys

Product Satisfaction Survey Template

9 questions

Product satisfaction survey template with questions for evaluating customer service experience, product use satisfaction, process evaluation etc. This questionnaire gives you the expert questions you need to get insightful responses that can provide you with actionable survey conclusions. Use this template as an example or directly use it in your survey. You can edit it the way you prefer, add your logo and branding elements and send it out to your survey respondents.

Customer Satisfaction Surveys

Motivation and Buying Experience Survey Template

27 questions

This motivation and buying experience survey template consist of questions for evaluating and understanding why a customer purchased a certain product, their experience while making the purchase and their level of satisfaction using it. This template was created with expert industry consulation to bring you a questionnaire that is designed to get you insightful responses. Use this template as a example / sample or directly use it in your next QuestionPro survey. You can make your own edits as required and send out your survey!

Customer Satisfaction Surveys

Product Use Satisfaction

16 questions

Product use, attribute evaluation and satisfaction.

Customer Satisfaction Surveys

Seminar Purchase Motivation Survey Template

24 questions

Seminar purchase motivation and follow-up lead generation.

Customer Satisfaction Surveys

Organizational Concern Survey Template

9 questions

Health Care survey of organizational concern for patient satisfaction.

Customer Satisfaction Surveys

Service Quality Evaluation Survey Template

16 questions

Service quality survey questions to evaluate and analyze the quality of service provided to customer and clients by representatives. This sample questionnaire template has a comprehensive list of survey questions to ask customers for feedback on their experience while interacting with a service representative, such as the executive's expertise in understanding the problem, identifying causes and resolving concerns in a timely manner. Use this survey template and start evaluating and taking measures to improve service quality based on real customer feedback.

Customer Satisfaction Surveys

Short Customer Satisfaction (CSAT) Survey Template

7 questions

General product/service survey template based on customer satisfaction, use, and recommendations.

Customer Satisfaction Surveys

Customer Satisfaction (CSAT) Survey Template

20 questions

Customer satisfaction survey questions template is a complete 360 customer satisfaction evaluation and measurement survey with 21 unique questions to evaluate net promoter score, customer effort score, CSAT, customer service satisfaction etc. Use this sample questionnaire and start measuring and increasing customer retention, customer recommendation by existing users of your products and services and upselling!

Customer Satisfaction Surveys

Auto Purchase/ Lease Satisfaction Survey Template

67 questions

Auto Purchase/ Lease Satisfaction Survey Template provides researchers a set of 25 questions which can be customized to gain insights about a customer’s purchasing experience. The automobile industry thrives on customer satisfaction and each automobile retailer ensures that their customers are content with the offered services. A sample questionnaire such as this one can be used to obtain information about whether the customers had a satisfactory visit or not, the quality of provided test drive, demographic details etc.

Purchasing an automobile is one of the basic necessities across the globe. Whether it is a student or a person going to a regular job or even just a parent, an automobile is one of is required to commute between destinations.

The Automobile sector is segregated in various classes namely the common passenger vehicles, the transport vehicles and the luxury vehicles. A purchase of an automobile is based on factors such as price, brand value, specifications but most importantly it’s service provided after the purchase. Service is one of the most prominent sectors when it comes to customer experience. It is very vital to know the manufacturer’s dedication towards providing service before purchasing a vehicle. It is something that plays a considerable role in the buying decision as to ease of access to service, tie ups with accessory manufacturers, orientation towards customer service etc.

An automobile buyer always does his research thoroughly considering all the factors and as a manufacturer, it is always profitable to give out relevant information and coax a consumer towards a purchase with your brand even before questions are forthcoming.

Voice of Customer Surveys - VOC Surveys

Loyalty Acid Test - Fundraising Version Survey Template

25 questions

This no-nonsense questionnaire was supplied copyright free from Frederick E. Reichheld, author of two best-sellers: The Loyalty Rules! and The Loyalty Effect: The Hidden Force Behind Growth, Profits and Lasting Value. Reichheld, a Bain Company consultant, is a well-known (and often quoted) speaker.

Voice of Customer Surveys - VOC Surveys

Value Propositions Survey Template

29 questions

Value Proposition Survey Questions for Voice of Customer (VOC). This sample questionnaire template measures both the satisfaction of and the importance to your customers of your value propositions. With this questionnaire you may find that customers are very satisfied with your brochures and documentation, but do not consider them important, a sign you may be spending too much money on them.

Voice of Customer Surveys - VOC Surveys

Emotional Ties Survey Template

11 questions

Do your customers really have an emotional tie with your company or brand? This questionnaire will give you the answer. This survey was developed and tested by Maarten Tolboom, a consultant with TNS NIPO in cooperation with the Foundation for Commercial Communications in Amsterdam. Maarten tested the emotional ties of customers with 10 national brands: Vodaphone, Albert Hein supermarkets, Heineken beer,, Grolsch beer, the Postbank, ING bank, Becel margarine, and two national newspapers.

Product Surveys

Product Evaluation Survey Template

21 questions

Feedback on company, product, customer service, ratings, intention to return.

Product Surveys

Laundry Usage Survey Template

27 questions

Good example of a products and uses survey.

Product Surveys

Consumer Product Registration Survey Template

23 questions

Consumer [PRODUCT] registration, demographics and purchase reason.

Product Surveys

Auto Dealer Owner Experience Survey Template

13 questions

Owner evaluation of dealer service and owning experience.

Product Surveys

Online Bookstore Survey Template

31 questions

University bookstore with an e-commerce website evaluating products, services demand.

Product Surveys

Gasoline Purchases and Prices Survey Template

20 questions

Gasoline purchases profile and pricing evaluation... customer survey. Includes credit card usage and decision variables.

Product Surveys

Product Use Satisfaction Survey Template

25 questions

11 product satisfaction survey questions for a product feedback questionnaire to be used for researching product use, satisfaction, improvements and above all, if customers are willing to recommend your product to others. Use this free sample survey and collect powerful insights from customers.

Product Surveys

Product Installation Evaluation Survey Template

11 questions

Installation service evaluation... quality of service, how well needs met, feedback.

Product Surveys

Warranty Demographics Survey Template

25 questions

Demographic, purchase and product information for warranty survey.

Product Surveys

Market Potential Evaluation Survey Template

15 questions

Willingness to use a new product (software), current usage habits, demographics.

Product Surveys

Product Search and Purchase Survey Template

13 questions

Survey asking about product search including number of brands, prices and purchase of home electronics.

Product Surveys

Consumer Electronics Registration (Car Stereo)

22 questions

Type of store purchased from, demographics, usage application.

Product Surveys

Home Electronics Purchase Survey Template

13 questions

Family shopping habits, items purchased, purchase process.

Product Surveys

Consumer Products Warranty Card Survey Template

19 questions

Customer information, usage occasions, warranty identification information.

Product Surveys

Home Electronics Purchase Survey Template

24 questions

Car stereo purchase information, decision process and customer profile.

Product Surveys

Product Satisfaction Survey Template

17 questions

Product satisfaction survey with in-depth text feedback

Product Surveys

Product Use and Satisfaction Template

26 questions

Evaluation of product use, satisfaction, repurchase expectations.

Product Surveys

Services Attitude Survey Template

8 questions

Company Service Attitude from Brand Mindset by Duane Knapp

Product Surveys

Product Satisfaction Survey Template

15 questions

General product/service customer satisfaction, use, recommendation survey

Product Surveys

Brand Mindset IQ Survey Template

8 questions

From The Brand Mindset by Duane Knapp... Great Brand Management Book

Product Surveys

Awareness, Attitudes Survey Template

10 questions

10 Product Awareness Attitude & Usage Survey Questions with sample questionnaire template. These survey questions evaluate some preliminary product awareness, discovery, usage, and attitude towards the product. Use this sample survey to understand consumer awareness of your product / services.

Product Surveys

Product/Service Design Survey Template

19 questions

Product or service design evaluation

Customer Service Surveys

Product, Company, Customer Service Evaluation

23 questions

Feedback on company, product, customer service, intention to return.

Customer Service Surveys

Customer Multi-Mode Service Evaluation Survey Template

18 questions

Customer service evaluation for web, phone, mail...

Customer Service Surveys

Client Service Satisfaction Survey Template

21 questions

Client evaluates the company on customer service and meeting the company needs.

Customer Service Surveys

Service Evaluation Internet Service Provider Survey Template

20 questions

Service evaluation and feedback for an Internet Service Provider.

Customer Service Surveys

Installation Services Survey Template

10 questions

Installation service evaluation... quality of service, how well needs met, feedback.

Customer Service Surveys

Dealer Service Evaluation Survey Template

12 questions

Automobile service evaluation and feedback.

Customer Service Surveys

Salesperson Evaluation Survey Template

10 questions

Battery of 8 questions evaluating grooming and helpfulness of salespersons.

Customer Service Surveys

Automobile Service Evaluation Survey Template

19 questions

Automobile service evaluation survey questions help any automobile dealership, car repair shops or any automotive services outlet, to ask customers the right questions to measure customer satisfaction. This fully editable sample questionnaire is a ready made template that you can modify and and use to collect valuable customer insights and grow sales by improving customer satisfaction.

Customer Service Surveys

Product/Service Evaluation Survey Template

21 questions

Customer satisfaction with product or service with in depth comments

Customer Service Surveys

Help Desk Service Support Survey Template

16 questions

Help Desk Service Support Survey and sample questionnaire template consists of questions that are designed to obtain a feedback from customers regarding their experience with the help desk support. Customer satisfaction (CSAT) is indeed one of the most important attributes for any business to grow and succeed. This questionnaire is designed by a team of experts in QuestionPro to collect feedback from clients in order to evaluate and analyze the help desk service provided to them and collect meaningful insights to help improve the services. This form can be customized to suit the business needs of an organization and a number of similar questions can be added to this sample survey template.

Customer Service Surveys

Customer Service Representative Evaluation Survey Template

14 questions

Customer service representative survey questions collects feedback on the level of satisfaction of the customer based on the service provided by the representative. This sample questionnaire evaluated the effectiveness of customer service provided and what can be improved to provide better customer care.

Customer Service Surveys

Service Satisfaction Survey Template

15 questions

General product/service customer satisfaction, use, recommendation survey

Customer Service Surveys

Software Sales Job Survey Template

15 questions

SoftwareSalesJobs.com Online Career Management & Recruitment Portal